Privacy Policy
What we collect, why, and who ever sees it.
DRAFT — this policy has not yet been reviewed by a lawyer.
What we collect
- Your phone number, which is how you sign in.
- Your name.
- For a job: the address, what needs doing, and when you want it.
- For a tradie: business details, ABN, licence details, trade and specialties, the areas you cover, and your availability.
- How you use the app, so we can tell what is working.
Why we collect it
To match jobs to suitable tradies, to make introductions you have chosen, to rank fairly, and to support you when something goes wrong.
Who we share it with
- The tradie you choose — and only then. Before you choose, a tradie can see your first name, your suburb and what needs doing. They cannot see your phone number, your surname or your street address.
- Suppliers who run parts of the service for us: SMS delivery for login codes, notification delivery, and cloud hosting.
- Nobody else. We do not sell your details, and we do not sell leads.
Tradie profiles are public-facing
A tradie’s business name, trade, suburb, rating and reviews are shown to customers. A tradie’s street address is not.
Google reviews
If a tradie links their Google listing, we store the listing’s identifier and cache its star rating for a short period. We never store the text of Google reviews; it is fetched live for display with the attribution Google requires.
How long we keep it
As long as your account is open. When you delete your account we remove your name, phone number and email. Records of introductions and reviews are kept in anonymised form, because they form part of another person’s trading history.
Job photos
Not yet available in the app. When they are, they will be deleted on a schedule after a job ends.
Your rights
You can ask for a copy of what we hold, ask us to correct it, or delete your account from the app. Under the Australian Privacy Principles you can also complain to the OAIC if you are unhappy with how we have handled your information.
Contact
Use Contact Us in the app.
This wording is kept in one place and shown here and in the ReadyTrade app, so a correction is made once rather than twice.